Repairing Broken/Torn Ribbon

Description

This article explains what to do when the ribbon tears or gets cut during the printing process. If your ribbon breaks, DO NOT throw it away. Even if the ribbon has torn you can continue to use that ribbon after repairing it.

Before repairing the ribbon follow these instructions to prevent further tearing:

1. Locate the Evolis Print Center icon on your Desktop.

2. Right-click the icon and run as administrator.

3. Under Printer Name right-click Evolis Primacy.

4. Select Properties.

5. On the right side select Printing, then Front side graphical settings.

6. Under Color panels adjustment adjust Contrast to 8.

7. Click Apply and OK.

How to Repair a Torn Ribbon:

1. Pause the print queue (if you have jobs pending in the queue).

2. Turn off the printer.

3. Remove the ribbon cartridge. By now, the printer's card path should be clear of cards and torn ribbon.

4. Place the ribbon cartridge or spools on a flat (clean) surface and find the two broken ends on the ribbon. Cut any excess ribbon so the ends are straight as possible.

5. Pull enough ribbon so the ends overlap and tape them together using scotch tape (it's OK to tape it directly over the used sections of ribbon).

6. After taping the broken ends together, place the ribbon back into the printer.

7. Close the print cover.

8. Turn the printer back on. The printer should cycle the ribbon to the correct starting point.